Orders ship within 5-7 business days. We ship most packages via USPS. This typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
Cork Collar & Cork Leash: Simply wipe clean with soap and lukewarm water periodically. Cork fabric is stain resistant!
Hemp Collar & Hemp Rope Leash: Wash your collar or leash in lukewarm water and air dry. For stubborn mud stains, scrub gently. Hemp is naturally mold resistant and anti-bacterial.
We understand one size does not always fit all. Our sizing chart is meant to give a general idea of the collar size in relation to certain breeds. Because each dog is unique, we offer standard and custom sizes for you and your pup.
All our products are made to order and handmade. Please contact us for custom sizes, we are happy to fulfill those requests if possible.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.