How long will it take to receive my order?
Orders ship within 5-7 business days. We ship most packages via DHL. This typically takes 2-4 business days in Germany, 8-10 business days to United Kingdown, and 14 or more business days to the USA and rest of the world. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
How do I care for my collar, harness and leash?
Cork Collar & Cork Leash: Simply wipe clean with soap and lukewarm water periodically. Cork fabric is stain resistant!
Hemp Collar, Harness & Rope Leash: Wash your collar or leash in lukewarm water and air dry. For stubborn mud stains, scrub gently. Hemp is naturally mold resistant and anti-bacterial.
How do I measure my dog's neck?
We understand one size does not always fit all. Our sizing chart is meant to give a general idea of the collar size in relation to certain breeds. Because each dog is unique, we offer standard and custom sizes for you and your pup.
All our products are made to order and handmade. Please contact us for custom sizes, we are happy to fulfill those requests if possible.
Shipping & Customs
We do not refund for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
We gladly accept any unused, unwashed, or undamaged products.
Just contact us within: 3 days of delivery
Ship items back to us within: 14 days of delivery
We don't accept cancellations, but please contact us if you have any problems with your order.
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Items received more than 10 days beyond the purchase date will be returned to you at your expense.
THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Items on sale